FAQ

1. What materials are used in your candles?
Our candles are crafted using high-quality eco-friendly materials. We use virgin coconut soy wax for our container candles, soy blend for our melts, wooden wicks, and carefully selected fragrance oils.
Coconut and soy blend waxes are gluten free, toxin free, paraben free, phthalate free and come from renewable sources. The entire blend utilizes only FDA approved waxes. Clean burning, biodegradable and natural, Skin-Safe: clinically tested and dermatologist reviewed, Vegan and non-toxic.

2. Are your candles safe for the environment?
Yes, our candles are crafted with safety in mind. We use high-quality materials and follow industry standards to ensure a safe and enjoyable burning experience. We prioritize sustainability and use eco-friendly packaging that can be recycled.

3.What makes your scented candles unique?
Our scented candles are crafted using high-quality fragrances to ensure a long-lasting and pleasant scent experience. We offer a diverse range of unique and captivating fragrances.

4. How long do your candles burn?
The burn time of our candles varies depending on the size and type. You can find specific burn times on each product page.

5. Are your candles handmade?
Yes, each candle is hand-poured with care by our skilled artisans to ensure quality and attention to detail.

6. Do you ship internationally? 
No, we only offer shipping to continental USA, Canada, Hawai and Puerto Rico. Shipping costs and delivery times vary, so please check our shipping information for details.

7. Do you offer personalized or customized candles?
Yes, we do offer personalized and customized candles for special events, weddings, or corporate gifts. Contact our customer service team at support@margovidal.com for more information and assistance with customization options.

8. Can I return or exchange a candle?
We want you to be completely satisfied with your purchase. Please refer to our return policy for information on returns and exchanges.

9. Are your candles pet-friendly?
While our candles are generally safe, it's recommended to keep burning candles away from pets. Some fragrances may be more sensitive for certain animals.

10. Do you offer wholesale pricing for bulk orders?
Yes, we offer wholesale pricing for bulk orders. Contact us at support@margovidal.com for more information.

11. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track your order on our website.

12. Do you offer refills?

Absolutely! We offer refills for our 12 oz vessels. Please refer to our refills page for details